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Solar Pool Heating Troubleshooting, Equipment & Warranty Resources

HomeSolar Pool Heating Troubleshooting, Equipment...

Sundial Solar Services

Solar Pool Heating Help & Resources

Identify your equipment, understand a leak, and explore repair, warranty, or roof-work options—with help from Sundial when you need it.

Florida license CVC56971

Solar pool heating collectors on a shingle roof beside a screened swimming pool.

Identify My Solar Pool Heater

Start with your installation invoice, warranty paperwork, or a label you can read safely from the ground. Record the collector brand and model as well as the controller name—they may differ. Appearance alone is not enough to confirm a model.

What Brand Is Your Solar Pool Heater?

Look for manufacturer names, logos, or product labels in your paperwork or where they can be read safely from the ground. Collectors and controllers may carry different names. The cards below can help you identify the next step.

Sundial Solar Services installs and services Heliocol, SunValue, SunStar, and eco-SPARK solar pool heating systems. Contact us for product information, installation estimates, warranty assistance, or service.

FAFCO

FAFCO equipment

Look for FAFCO or SunSaver on your original records or an accessible label. Ask for help confirming the model and appropriate support route.

Request Sundial Assistance

EcoSun

Aquatherm Industries

Look for Ecosun or ECOSUN in your original records or an accessible label. Use the exact model when requesting assistance.

Request Sundial Assistance

Another brand—or not sure? Tell us any visible brand, model, controller message, and approximate installation date. Request identification help even if your paperwork is missing.

Stay safely on the ground. Do not climb onto the roof, remove covers, or disconnect plumbing to find a label. A manufacturing date and an installation date are different; neither alone establishes warranty eligibility.

My Solar Pool Heater Is Leaking

Water around a collector, a roof connection, or the pipes leading to the roof needs assessment. Note where you can see water and whether it appears while the pool pump or solar heating is operating. You do not need to locate the exact failure yourself.

What the symptoms may mean

A leak may involve a collector tube, a joint or seal, or connecting plumbing. Similar symptoms can have different causes. Air bubbles at startup can occur as the system clears air; persistent bubbles or a new leak should be assessed rather than diagnosed from appearance alone.

When to request an inspection

Contact Sundial for visible or recurring leaks, unexplained water loss, or a change in heating performance. Share when the problem started and any recent roof or pool-equipment work. Stay away from wet electrical equipment and do not attempt pressurized-system repairs.

Leave repair work to a qualified professional. Do not climb onto roofs, tighten pressurized connections, open electrical covers, or change unfamiliar valves. Describe what you can safely observe and request guidance for your particular system.

Repair or Replace My Solar Pool Heater?

A leak does not automatically mean the whole system needs replacement. Sundial evaluates the equipment and explains the options before recommending work.

Age and condition

We review available installation records, collector condition, and signs of damage. Age provides context, but it is not a stand-alone replacement rule.

Leak location and parts

We assess the affected collector, connection, or pipe and check whether appropriate replacement parts and a suitable repair method are available for that model.

The whole system

We consider the remaining collectors, mounting, plumbing, controls, and planned roof work. The recommendation depends on inspection findings and the scope of work.

The calculator provides a preliminary installation estimate. It does not diagnose a leak or replace an inspection and repair quote.

Solar Pool Heater Warranty Assistance

Coverage depends on the manufacturer, product, purchase history, and applicable warranty document. Your collectors, controller, and other components may have different terms.

Gather your records

Find your invoice, installation date, product names, registration confirmation, and the warranty supplied with your system. If you bought a home with solar pool heating, ask for the previous owner’s equipment records.

Ask for help checking the next step

If documents are missing, contact the original installer or request Sundial assistance. We can help identify the equipment and the relevant manufacturer contact or claim process. The manufacturer determines claim approval.

Confirm the terms for your equipment. Do not assume a warranty transfers with the home or covers inspection, labor, travel, removal, or reinstallation. Sundial will explain any proposed service charges separately. We do not promise warranty approval or free warranty labor.

Product Warranty & Registration Help

Manufacturer warranty coverage varies by product, installation date, and applicable warranty terms. Labor, replacement parts, and transferability may be subject to separate conditions. Contact Sundial Solar Services for assistance identifying the warranty applicable to your system.

Keep your purchase record and registration confirmation. Your installer can help provide the installation date, company name, brand and collector date codes. Do not climb onto the roof to collect this information.

Manufacturer warranty questions: CustomerService@mageneco.com or 800-797-6527. Request Sundial warranty assistance.

Replacing Your Roof?

Talk with Sundial and your roofer before roof work begins. Solar pool heating removal and reinstallation should be planned around the condition of the existing system and the new roof.

  1. Inspect and plan. Review the collectors, plumbing, mounting, and access. Agree on removal, handling, storage, and coordination with the roofer.
  2. Assess what can be reused. Check equipment condition and suitable mounting for the new roof. Replacement mounting hardware or other components may be necessary; confirm this in the quote.
  3. Reconnect and test. Once the roof is ready, qualified professionals reinstall suitable equipment, reconnect the system, and check for leaks and proper operation.

Reinstallation is not a guarantee that every existing component can be reused or that warranty coverage continues unchanged. Inspection and applicable manufacturer requirements determine the final scope.

Need help with your solar pool heater?

Tell us whether you need identification, leak assessment, warranty assistance, or planning for a new roof. Sundial will help you understand the next step.

Request Solar Pool Heating Help